Policies
boodlesoffudge.com is under the umbrella of our parent company Boodles of Baskets. Boodles of Baskets has been a leader in the gift industry since it was established in 1995. Our customers come to us from around the world and trust us for all of their gift giving needs. It is our pleasure to serve you.
 
Our Promise
At boodlesoffudge.com, your satisfaction is our top priority. If for any reason during the ordering, shipping or receiving of our fudge, you are not completely satisfied, please do not hesitate to contact us at once.
 
Order Processing
Orders are shipped Monday to Friday (Business Days Only)
 
Processing times are as follows: Orders received by 12pm EST Monday-Friday (Business Days Only) are processed and shipped the same day. Orders received after 12pm, on weekends or holidays are processed and shipped the next business day. Christmas orders may require 1-2 extra processing days depending on volume.
 
Shipping times vary based on destination, please see our order page for specific timing.
 
Taxes
Taxes are calculated based on where the fudge is being delivered, not based on where the sender lives. If the correct province/state is not chosen during the order process and/or incorrect taxes are applied we will make the necessary corrections on your behalf and charge your credit card accordingly.
 
Shipping Fees and Policies
 
Delivery
Our shipping is done via Fedex and Canada Post. Deliveries are made between 9 and 6 EST Monday to Friday. Couriers do not allow time specific deliveries (eg. by 1pm). Couriers do not phone to arrange deliveries. Shipment times reflect business days. Shipping to remote locations in Canada, may require more time and an increase in shipping costs. We will not be held responsible for delays due to weather or other acts of God.
 
Hospital/Retirement/Colleges/and the like
boodlesoffudge.com will not be held responsible for fudge that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility.
 
Non Delivery/Re-Delivery
If a recipient is not home when the fudge is delivered, and it is a house the fudge will be left in a shipping box on the porch. If the delivery is to an apartment or business, a note may be left, but is not guaranteed. There will be two delivery attempts made. The courier will charge us a return delivery fee for all gifts returned to us. This amount will be charged back to you.
 
Incorrect Address
Due to their perishable nature it is imperative that we are provided with a correct address. If an address change request is made while the package is on route, an additional shipping fee of $15.95 will apply. It is the customer’s responsibility to provide us with a complete and correct address (including buzzer number, if applicable). Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.) boodlesoffudge.com/Boodles of Baskets will not be held responsible for returns due to an incorrect address. No refund will be given.
 
Delivery Tracking
As long as you provide us with a valid email address, you will receive a tracking updates for your fudge. boodlesoffudge.com can track your order for you for a $5 tracking fee per item.
 
Return Policy
Due to the perishable nature of the fudge, please ensure that someone will be available to receive your fudge delivery on the delivery date. We cannot be responsible for fudge that is damaged or spoiled due to any delivery issues.
 
All damaged shipments must be reported within 5 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.
 
Any goods returned to boodlesoffudge.com/Boodles of Baskets without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded.
 
If unable to deliver to recipient, the gift will be returned to us. The courier charges us for all packages returned to us. This fee will be charged to you as soon as we are notified by the courier. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of. No refund will be given.
 
Due to government regulations all fudge shipped to the USA is non-returnable and non-refundable.
 
All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.
 
We reserve the right to change, amend, update or cancel this policy at anytime without notice.
 
All orders are subject to our approval.